Customer Support & FAQs
Bike FAQ
What's the turnaround time for bike tune-ups?
Our standard turnaround time for bike tune-ups is typically 2-3 days. However, during peak times, it may take up to a week or even 10 days. We'll always do our best to get your bike back to you as quickly as possible!
Do I need an appointment to book a bike tune-up?
No appointment needed! Just bring your bike in when it suits you, and we'll get it in the queue for service.
Do I have to buy my bike from you to get it serviced?
No, you don’t have to buy your bike from us to have it serviced here. We’re happy to help with tune-ups, repairs, or any other needs, regardless of where you purchased your bike.
Do you offer shipping for online purchases?
Yes, we do! Shipping fees are typically set at $100 per bike but can vary based on the weight of the product. Please call us to get an exact quote before purchasing online.
What should I bring when I drop off my bike for a tune-up?
It’s best to bring your bike in clean, along with any accessories like lights or racks that might affect the service. This helps our team get to work on it right away.
Do you repair flat tires on bikes?
Yes, we fix flat tires! Bring your bike in, and we'll get you back on the road in no time. Most flat repairs can be done on the same day.
Do you offer price matching?
We consider price matching on a case-by-case basis. If you find a better price somewhere else, let us know, and we'll see what we can do.
Can I test ride a bike before buying?
Definitely! We encourage you to take a test ride to make sure the bike feels right for you. Just bring a piece of ID, and we'll set you up.
Skate FAQ
Do you sharpen skates?
Absolutely! We offer skate sharpening while you wait, so you'll be back on the ice in no time.
Do you have a skate sharpening card?
Yes, we offer a pre-paid skate sharpening card for 10 sharpenings at $60. It’s a great deal compared to our regular price of $8 per pair.
How often should I get my skates sharpened?
It depends on how often you skate, but generally, we recommend sharpening your skates every 10-15 hours of ice time to keep them performing at their best.
Returns
Our team is committed to ensuring your equipment works the way it should. If you have an issue with an item you have purchased or had repaired at McPhail’s please don’t hesitate to reach out. We are here to make it right.